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The hotel is extremely comfortable. The room cleaning service is top-notch. The kitchen facilities were flawless. However, there were some issues with the WiFi connection in certain areas. It would be beneficial to enhance the cleanliness of the beach and improve certain aspects of the service. Overall, the hotel is of high quality.
This is my second time staying at this hotel, and it used to be quite good. The food was enjoyable and the rooms were clean. However, it has now become the worst hotel in Bodrum, and I would not recommend staying here for the following reasons: 1. The air-conditioning in the lobby and restaurants was not working, making it uncomfortably hot. 2. The lobby sofas were old and worn out, and the furniture overall was very old and dirty. 3. The sheets had a strong unpleasant odor, and despite complaints from myself and other guests, we were told that the washing and drying machines were not functioning properly. 4. The staff were unfriendly, and to our surprise, they would sit and eat in the restaurants alongside the guests. They even took priority in the food queue, which was quite frustrating. 5. The food options were limited and the menu seemed to be almost the same every day. Sometimes, they would serve reheated lunch food for dinner. The Chef definitely needs to be replaced, as we found hair, plastic rubber bands, and even dead insects in the food. It was unhygienic. 6. The check-in process was delayed by an hour and a half. 7. The staff were handling food with their bare hands, despite our request for them to use gloves. They claimed to not have any gloves available. 8. The water was cut off for 20 minutes during our stay, leaving us without access to a functioning toilet. 9. There was a 10-minute power outage. 10. We witnessed cleaners fighting in the corridor, and our room was not cleaned for two days. Additionally, there was no soap or toilet paper provided. We called the reception multiple times, but they were unresponsive. 11. The staff did not speak English well and seemed inexperienced. Considering all these issues, I believe this hotel deserves a rating of less than one star.
I recently had an amazing vacation at this resort. Despite the fact that my friend and I didn't speak Turkish, the staff went above and beyond to ensure our satisfaction throughout our stay. Leman assisted us in organizing our trips and plans, while Aladdin provided us with well-organized therapy sessions. It was truly a wonderful experience, and I highly recommend giving it a try.
The beach location was absolutely stunning, and the hotel itself offered breathtaking views. The room I stayed in was absolutely exquisite, complete with a luxurious hot tub. The detox program and facilities were beyond amazing, and the staff there were incredibly helpful and supportive. Unfortunately, I had a negative experience with the hotel staff, as they were extremely rude and unhelpful. To make matters worse, I ended up falling and spraining my ankle due to poorly lit grounds. Thankfully, the detox staff were there for me, providing support and arranging for medical help. However, the hotel reception staff treated my injury with disbelief, even going so far as to laugh at me whenever I walked by. This made me feel extremely uncomfortable, especially since it prevented me from participating in the yoga activities. On the night before I left, I decided to have a drink since the detox program was over. A fellow holidaymaker on the all-inclusive program kindly offered to get me and another lady a drink from the bar. However, the barman shouted at us, claiming we had no right to the drinks since we were on the detox program and not all-inclusive. He demanded immediate payment, which made us feel belittled. Despite the man's attempts to explain that he had offered to get us the drinks, the barman remained argumentative and unwilling to let go of the situation. To avoid further confrontation, I decided to pay for my drink. Despite these negative experiences, the overall relaxing atmosphere and the chance to meet others on the detox program made the trip worthwhile. I would consider returning for the sake of relaxation, but the behavior of the hotel staff was truly awful.
I went to the hotel for a day to enjoy their beach and amenities. The service was extremely slow (it took more than 1.5 hours to be served lunch even though there were hardly any other guests in the beach restaurant). The food was also disappointing, with tinned mushrooms being used as a pizza topping... in a 5-star hotel? Seriously? Overall, it's not worth it. I recommend saving your money and spending it somewhere else.