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Great beach location and overall value/experience. Housekeeping is fast and daily. Buffets offer good food and variety. 4 out of 5 because it was sometimes hard to get utensils/cups once buffets get busy; family room option has no door to the bathroom (and glass shower door); only all-in-one soap provided in rooms (not like nice resorts in US); no self-service laundry for those who like to wash clothes (only paid laundry service). Overall we’d stay here again.
No complaints to speak of. Rooms are dated, but clean and comfortable. Food overall is quite good, and the drinks are generous. Staff is friendly and the grounds are beautiful and well manicured. It was our first trip to Mexico and we would recommend it!
This is my second time staying at this resort. All the staff are very nice and the service for any request is very fast. The food is good, about what you'd expect at a buffet and there's always something for the kids. We're in a fairly quiet part of the hotel but we also bring ear plugs just in case. The grounds are always being tended to exterior and interior to keep the place nice and clean. I was also very impressed with the lifeguards. If you're looking for a first time experience for the whole family I highly recommend.
We love this resort! We have tried to branch out and try other resorts, paid more money and been disappointed every time! This resort has hospitality down to a tee! From the moment you walk in you are handed a drink and staff go out of their way to make your stay a great one. Beautiful (but definitely busy) beach with great swimming. Lots of options for food. You can’t go wrong with this resort.
Having mostly stayed at Secrets all inclusive in the past, we thought we would mix it up by staying at RIU. Definitely a more affordable option and while the facility is very nice, and service was fair to good, I doubt we will make it a priority to return. Overall it was an acceptable experience. The front desk & bellhop service was good. Most of the staff were friendly, but a noticeable percentage were just doing their job and didn't seem super happy to be there. There were plenty of chairs on the beach and there were very few vendors. Not like at some places where they literally line the shore. Though we didn't participate in the pool exercise/dance, we did think highly of the instructors. They put some serious energy into their work! The bartenders at the swim up bar really seemed to enjoy their work as well. We came in from the beach to get a drink at a nearby bar and noticed how much fun they were having so we stayed for a while to watch them mix drinks and joke with the guests.